Frequently Asked Questions
Everything you need to know about shopping at Trade
Are all electronics sold on Trade covered by a warranty?
Yes, every device purchased through Trade comes with a standard 12-month manufacturer warranty. We also offer extended protection plans for additional coverage against accidental damage.
What is your return policy for opened electronics?
You can return items within 30 days of delivery. For opened electronics, we require all original packaging, manuals, and accessories to be included to qualify for a full refund.
How long does shipping take for high-value items?
Standard shipping typically takes 3-5 business days. For high-value electronics, we use insured premium couriers and require a signature upon delivery to ensure your order arrives safely.
Do you offer technical support for setup?
Absolutely. Our expert technical team is available via live chat or email to assist you with the initial configuration and troubleshooting of any device purchased from our store.
Which payment methods do you accept?
Trade accepts all major credit cards, PayPal, and flexible financing options like Affirm and Klarna, allowing you to pay for your tech upgrades in monthly installments.
How can I track my order status?
Once your order is processed, you will receive an email with a tracking number and a link to our real-time tracking portal where you can monitor your shipment's progress.